TERMS & CONDITIONS

General

  • If bad weather is forecasted we have a gazebo that can be erected, we, therefore, ask for adequate space to be made for the gazebo to be set up. If this isn't possible then the service can be relocated to our unit.

  • Vehicle interiors that are severely soiled with things such as heavy mud, pet hair, mold, and bodily fluids will be subject to additional charges being applied. This will be assessed upon inspection and agreed upon before work is carried out.

  • We require access to an electric point when carrying out our mobile services if this isn't possible please let us know ASAP.

  • Bay Detailing will not be held liable for loss or damage of any personal belongings left in the vehicle whilst being worked on, it is the sole responsibility of the owner to ensure any items of value are removed prior to work being carried out.

  • All vehicles are cleaned at the customer's own risk.

  • Bay Detailing will not be held liable for any damage caused to ill-fitted trim, aftermarket parts, faulty parts, or pre-existing damage. Please ensure you make us fully aware of any problems before work is carried out.

  • Before any work is carried out a full inspection will be carried out on the vehicle prior to work starting, any defects or areas of potential issues will be documented and signed by ourselves.

  • We are unable to carry out our mobile services in public car parks or roads that are in heavy use, we ask for alternative arrangements to be made prior to booking if needed.

  • An inspection of the worksite will be carried out before works commence, we must be parked next to the vehicle being worked on. If on the roadside we must be adjacent to the property so no cables or hoses are causing an obstruction.

  • In order to get the best lifespan from your ceramic coating, sealant, or wax, we will recommend an aftercare plan. Failure to follow this may result in a shorter lifespan of your vehicle's applied protection.

  • We cover a radius of 10 miles, any further may result in a charge for time and fuel covered.

Payments & Discounts

  • Payments are to be made upon completion of service unless otherwise agreed.

  • Payments can be made via Cash, Card, BACS, receipts are available on request.

  • We offer a 10% discount for the following: NHS workers, emergency services, armed forces, and security. We ask for proof of employment for the discount to be applied.

Bookings & Cancellations

  • All bookings will require a 20% deposit, this is non-refundable and will be subtracted from the final amount.

  • We ask for a 24-hour notice period of any cancellations.

  • Failure to provide 24 hours notice will result in a minimum charge of  50% of the service price, unless in exceptional circumstances.

  • In the case of bad weather, we will try to utilize our gazebo on mobile services, if the weather is deemed too bad then the booking will be relocated to our unit.

Privacy Policy

Bay Detailing are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and GDPR)

Bay Detailing may collect information about you for 2 reasons: firstly, to process your order and second, to respond to any queries which you may have.

The type of information we may collect about you includes

  • Your Name

  • Email Adress

  • Contact Number

  • Address & Postcode

Bay Detailing will never collect information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

The personal information which we will hold will be held securely and in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include a "cookie" that would be stored on your browser.

You can usually modify your browser to prevent his from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments please contact us.

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